xReach.crm

Individualize your CRM and increase customer retention – successful campaigns and long-term customer relationships

Efficient customer relationship management is one of the central tools that make or break a company’s position in the market. Especially in fast-paced digital times with growing price pressure, economic success often depends on the establishment and maintenance of customer relationships. What may seem contradictory at first glance can be boiled down to one word: trust. To enable you to build your customers’ trust purposefully, xReach.crm provides you with updated details on your customers, campaigns and services and supports you in optimizing your lead and opportunity management activities.

Efficient sales, marketing and customer service structures

To become a truly customer-oriented company, you need to know about your customers’ needs every step of the way. The cloud-based xReach.crm is the pivot for efficient structures for your customer relations in sales, marketing and customers service – available 24/7 around the world. Automated sales functions including lead management or service ticket processing based on targeted routing as well as efficient customer engagement turn customer relationships directly into measurable profit.

 

Customer-centered processes

Because marketing, sales and customer service are connected, all your customer-centered processes interact perfectly. By ensuring concerted customer support by all your departments you benefit from synergies, a broader database and stronger ties with your customers.

 

More efficiency

Because marketing, sales and customer service share a database, information no longer is collected, updated and processed separately in each department, but in one central location. This helps reduce your administrative workload and make your processes more efficient.

 

Stay ahead of the competition

The fact that products and prices can be compared at any time increases the competitive pressure among market players. xReach.crm helps you attain the competitive edge you need by enabling you to establish long-term customer relationships, thus ensuring customer retention.

Versatile functions

General features

  • Cloud version – available 24/7 around the world
  • Portal integration
  • Social engagement 
  • Contact management
  • Service function
  • High level of scalability
  • Out-of-the-box analytics

Key marketing features

  • Marketing automation
  • Lead management
  • E-mail marketing
  • Campaign management

Key sales features

  • Performance management for your sales department
  • Opportunity management
  • Sales engagement 
  • Collaboration

Key service features

  • Personalized customer service
  • Omni-channel customer support
  • 24/7 customer service
  • Field service

Tobias Helm, Product Manager

„xReach.crm provides all your staff members with access to consistent data streams and high-performance analytics tools at any time and wherever they are. Personalized service and individualized offerings result in strong customer retention.“

Combine xReach.crm with xReach.web

Intelligently connected modules that enhance the efficiency of your customer management processes

Your website is an essential element of your customer communications because it provides potential buyers with product information, contact forms, FAQs and how-to videos. Offer your customers attractive online touch points and integrate contact information into your CRM by connecting xReach.crm and xReach.web via preconfigured interfaces. Keep track of all the interactions on your website and of the communications through your call center or by e-mail at all times and gain a comprehensive picture of your customers.

 
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Leverage the advantages of the xReach.crm retail solution

  • Focus on customers’ needs for effective marketing measures
  • Individualized customer engagement
  • Intelligent lead, opportunity and campaigns management
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Contact us!

We will be happy to consult you individually.

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